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What if I'm not satisfied with my purchase?
What's an original movie poster & a double-sided movie poster?
This is a gift, is the recipient going to see the costs & can I add a gift note?
How is my order packaged?
Do you ship to my country?
What if I can't find what I'm looking for on your Web site?
How can I pay for an order?


What if I'm not satisfied with my purchase?
We are committed to quality products and your satisfaction is 100% guaranteed! Prior to returning any item(s) to us, you must receive authorization from us. To request authorization please send e-mail to im_lclab@stu.ust.hk with the following details: Order #, First & Last Name. Item #(s) you want to return. Specify reason for return: damaged, received incorrect item or size, received duplicate item, quality of item not as expected, etc. Specify what action you would like us to take for you: Free Replacement or Refund? Wait for our Customer Service team to e-mail you with your Return Authorization & Instructions. We strongly encourage you to return your item via a trackable method. For International Returns, please contact us at im_lclab@stu.ust.hk. Once we have received your returned item, we will notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be issued as a new gift certificate reflecting a new total so you may use that balance on a future purchase. Please note, the original expiration date will still apply. Should you return an order that was placed using a promotional coupon, you will not be refunded for the amount of the coupon, as these discounts were deducted from the original purchase amount.

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What's an original movie poster & a double-sided movie poster?
Generally, original movie posters have a limited print run and are only available for a short period of time. Original movie posters are often double-sidedwith a mirror image of the print on each side.

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This is a gift, is the recipient going to see the costs & can I add a gift note?
The packing slip does not include any pricing information. The e-mail notifications, however, do reference pricing so if you are sending a gift, we suggest you do not use the recipient's e-mail address. At this time, we do not offer gift cards or notes that can be enclosed in shipments or on packing slips.

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How is my order packaged?
The quality of your shipment is our priority and the materials we use to package our products reflect our commitment. All the posters will be rolled carefully with protective wrapping paper and packaged in a cardboard tube. Gift Packaging: Sorry, at this time we do not offer gift wrapping or gift message service. But, if you are shipping a gift, you may try what some of our creative customers have done: Add a small note in the SHIP TO NAME &/or ADDRESS Fields!

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Do you ship to my country?
We offer shipping to USA, Hong Kong, Macau, China and Taiwan.

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What if I can't find what I'm looking for on your Web site?
Please use the search engine provided in the website for finding the product. If you still cannot find what you are looking for, it is most likely Out of Print and no longer available.

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How can I pay for an order?
We accept PayPal, money order, cashier's check, personal check and cash on delivery. Select the option that you are most comfortable with, provide us with the appropriate billing information and we will get your order off to you as soon as possible! The fastest and most convenient way to complete your order is by Paypal.

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Last Updated: 11 Apr 2007 08:11:50 PDT home  |  about  |  terms  |  contact
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